Privacy Policy

Introduction

At TrueWay Encinitas Towing, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data. By using our services, you agree to the practices described in this policy.

Information We Collect

We collect information that you provide to us when you request our services, including:

• Your name, phone number, and email address
• Your location and destination addresses
• Vehicle information such as make, model, year, and license plate number
• Payment information when you pay for services
• Any other information you choose to provide when requesting assistance

We may also collect information automatically through our website, such as your IP address, browser type, and pages visited.

How We Use Your Information

We use the information we collect to:

• Provide towing and roadside assistance services
• Communicate with you about your service request
• Process payments for services rendered
• Improve our services and customer experience
• Send you updates, promotions, or service reminders if you opt in
• Comply with legal obligations and resolve disputes

How We Share Your Information

We do not sell your personal information to third parties. We may share your information with service providers who help us operate our business, such as payment processors, insurance companies, and technology providers. We may also share information when required by law or to protect our rights and safety.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. We encourage you to protect your own information by using strong passwords and keeping your account details confidential.

Your Rights and Choices

You have the right to:

• Access the personal information we have about you
• Request corrections to inaccurate or incomplete information
• Request deletion of your personal information, subject to legal requirements
• Opt out of marketing communications at any time
• Withdraw your consent for us to use your information where applicable

To exercise these rights, please contact us at hello@encinitastowing.com or (760) 456-4064.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can control cookies through your browser settings. Disabling cookies may limit some features of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us: